1. GENERAL. The Company’s Return Policy is subject to the Terms of Use.”
2. RETURNS. Our return policy is fourteen (14) calendar days from receipt of the Device, if the device is not defective. If fourteen (14) days have passed since your receipt of the Device, we will not offer you a refund. If you are unsatisfied with your Device, you may request a return by contacting us at: customer@cibortv.com . To be eligible for a return, your Device must be in like new condition, and must be in the original packaging. In order to complete your return, a receipt or proof of purchase is required.
3. REFUNDS. In order to be eligible for a refund you must first adhere to the policies set forth in the Return section of this Policy. Once your return is received by the Company, it will be inspected and you will be notified that we have received your returned Device. After the inspection is complete, you will then be notified of either the approval/rejection
of your requested refund. If approved, your refund will be processed less the any shipping & handling fees, and a credit will automatically be applied to your credit card or original method of payment, within fourteen (14) days of your approval.
4. LATE OR MISSING REFUNDS. In the event that you have not received your refund within fourteen (14) days of your approval, first check with your bank, and then contact your credit card company, as it may take some time before your refund is officially posted. If you have contacted both your bank and credit card company and you still have not received your refund, please contact us at: customer@cibortv.com
5. EXCHANGES. We only exchange items if they are defective and/or damaged, through no fault of the User. If you need to exchange your Device for a new one, contact us at: customer@cibortv.com and send your defective or damaged Device to: HDEA LLC 225 NW 2 Ave. Hallandale FL 33009 ATTN: RETURNS.
6. SHIPPING. To return your Device, please send to: HDEA LLC 225 NW 2 Ave. Hallandale FL 33009 ATTN: RETURNS. A copy of your receipt or proof of purchase must be included with the returned item. The Company will not be responsible for shipping costs for returning your item. Shipping and postage costs are non-refundable and if you receive a refund in accordance with our refund policy, the cost of return shipping will be deducted from your refund. Shipping times may vary depending on your location. The Company suggests using certified mail return receipt requested when shipping any item, as we do not guarantee that we will receive your returned item.